Our Refund Policies & Replacement Terms
At this time we do not offer Refunds. You can call our customer support team with any concerns or replacement request . Each of our websites have chat support available at the bottom right of your screen. Our chat support is available during normal business hours. You can call in to our support team at 1-(888)-880-5069 You will be transferred to the account representative you are assigned to.
We do not offer refunds. If approved from customer service you may receive a gift card for in store credit.
If your invoice guarantees 3 new clients, our processing team will provide you with replacements to use until your 3 client guarantee is met. Customer Service may request your worked through leads as proof that your guarantee is not met. In most cases full pricing is required for replacements or guarantees. We do not offer guarantees on discounted pricing.
Rules for Replacements
Not every order or every customer qualifies for replacements Each order and customer is treated as it's own case.
To put in a replacement request for any inaccurate data you must provide call notes or call outcomes on your excel (.csv) file to your account manager. We do not guarantee 100% accurate data. Our support team will review your replacement request and see if you qualify for replacements.
If you provide us with a list of internal clients from your purchased list we may offer a 1 time replacement for those internal clients (not internal DNC) We will not provide a second replacement for internal clients. We are not required to provide you with replacements on internal clients, however if you submit a request to your account manager they may approve this replacement request for you.
We do not guarantee replacements with out an internal review. If replacements are provided we only provide a maximum of 1 replacement order per sales order.
You can learn more about expected data accuracy by viewing this article in our knowledge base