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FAQ Page

Order Process
Email Quality
Data Quality
Order Process

Order Process

Delivery Time:  Once we can verify that your payment has successfully been received with our accounts team we will begin processing your order within 24 hours, and will guarantee to have your order sent to you within 72 hours of receiving your payment. As discussed in prior conversations if we receive the payment of ($xxx.xx) by the end of business today we will do our best to have processing completed within 12 hours. If you choose to have a digital copy of your purchased order instead of a hard copy it's your responsibility to call us and have your order resent if you do not see your purchased leads in your inbox. 

Data Details: All data will be pulled within the criteria you have provided us on order XXXXX. Included will be all the contact information for each prospect as well as any data accumulated with their becoming a prospect (investment information)

What We Ask:  Once you have successfully wired or provided payment for order XXXXX that you fax your signed invoice with any missing fields corrected and filled in to 1-(845)-770-3380. If you could also send an email to notifying that you have faxed requested information to us. Also if any of the preferred areas have changed from what we have on our invoice please correct the invoice before faxing.

As Discussed you will be receiving the information in excel form via email for fasted delivery. We will deliver data to
you can contact support at and by phone at 1-(888)-880-5069

How Replacements Work

1. We will replace any inaccurate information 1 for 1      

2. We will replace any lead on the National or State Do Not Call 

3.    Each order will receive a maximum of 1 replacement order. That replacement order must be replaced within 30 days of your leads being delivered 

We do not guarantee we will replace internal clients. Internal clients are handled as a case by case scenario with your account manager. If your account manager approves a replacement from internal clients you will be required to provide us a spreadsheet of the leads marked as internal clients. Any internal clients replaced will no longer be exclusive.   Replacements are only provided 1 time per purchase. Expected delivery after a replacement order is filed is 4 days. 

Our Refund Policy 

We do not offer refunds. If approved from customer service you may receive a gift card for in store credit. 

Email Quality

Expected Email Quality 

If you add email addresses onto your list here is the accuracy you can expect. 

Due to high turnover in emails, we estimate the accuracy to be 70%... still the best in the business!

Data Quality
Nationwide Marketing Data Quality 

Due to high turnover in emails, we estimate the accuracy to be 70%... still the best in the business!

Our business databases are updated every month and are 95% accurate.

Our consumer databases are approximately 90% accurate.

We’ll provide you with the highest quality databases, but keep in mind that no list is 100% accurate.



Yes, we do scrub our leads against the Federal Do Not Call List… but are not guaranteed.

However, keep in mind, new phone numbers are added to the Do Not Call list every day and the DNC list is constantly changing. If you select leads with phones ‘where available’, the leads that have phone numbers that match the DNC list will be flagged. If you select a list with 100% DNC scrubbed phones, all leads are scrubbed against the DNC list and all phone numbers that match are removed.

Additionally, because people add new phone numbers to the Do Not Call list every day and the DNC list is constantly changing, it is ultimately your responsibility to ensure that these phone numbers have been removed from your leads before calling.

If you select 100% phones, all leads will contain a phone number; both available for calling and those that have been flagged for DNC.


According to the rules of the TCPA (Telephone Consumer Protection Act), which went into effect October 16, 2013, calls that are manually dialed and do not contain a pre-recorded message are exempt from the TCPA.

The TCPA also states that prior express written consent will be required for all autodialed and/or pre-recorded calls/texts sent/made to cell phone and pre-recorded calls made to residential land lines for marketing purposes.

More information can be found at the following link:

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